Shipping Rates
Shipping charges will be added to the final bid price of each item. The shipping rates are:
- Continental U.S. = $34.99
- Alaska, Hawaii = $119.99
- Canada = $19.99
- International = $119.99
Shipping Information
The winning bidder will need to pay a shipping fee. Please refer to the chart above for rates. All packages being shipped within Canada and the United States be shipped by Purolator courier. All International packages will be shipped by FedEx courier. Delivery can vary depending on the shipping address. U.S.A. and International orders may take an additional 1-2 days for delivery to clear customs. Please allow 4-6 weeks for delivery after the auction closes.
Duties and Taxes
U.S. and International customers are responsible to pay for all applicable duty and customs charges. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made out of. When placing an order on shop.mlb.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information. Tax will also be added to the winning bids for auction items based upon the taxation rate for the Canadian province of delivery.
Delivery Addresses
A valid shipping address is required for all deliveries. We regret that we cannot deliver to P.O. Boxes or R.R. #'s. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package during regular business hours. Regular business hours are 9am to 5pm EST, Monday to Friday.
Payment Information
Jays Shop Auctions accepts Mastercard, Visa and American Express only, we do not accept Discover cards, cheques, money orders, PayPal, or any other payment methods. All transactions are processed in Canadian funds (CAD). If you are the winning bidder, the card you entered to bid will automatically be charged for this purchase. If you are a returning user please make sure that your credit card information is updated before bidding. We will attempt to contact you if your credit card is not processed successfully as a courtesy, but should it fail we reserve the right to cancel the transaction.
Conditions of Sale
Items are sold in "as-is" condition. Due to the unique nature of each item, all sales are final. It is up to the discretion of Jays Shop whether or not a return request will be accepted. In rare cases of shipping damages, please contact our Customer Service within 48 hours of delivery for return instructions.
Customer Service
If you have a question about a product, payment, or shipping status, please contact us directly at 416-341-3014. We can also be contacted through email at game.used@bluejays.com. A representative will assist you with any questions/concerns that you may have. Please note that in-season hours may vary based upon the baseball schedule. We will respond to you as soon as possible.